Silverlight Installed Correctly, But You Still Get an Error Message

The Silverlight plug-in is installed correctly. When you launch ProSource Front Office you receive the following message:

An add-on for this website failed to run. Check the security settings in Internet Options for potential conflicts.


Internet Explorer ActiveX controls and plug-in option is disabled.


Enable Run ActiveX controls and plug-ins.

Enable ActiveX Controls and Plug-ins in Internet Explorer

  1. From the Internet Explorer menu, select Tools -> Internet Options.

    The Internet Options dialog box opens.
  2. Click the Security tab.
  3. Click Custom level.

    The Security Settings – Internet Zone dialog box opens.
  4. Ensure that ActiveX controls and plug-ins is enabled.

    If it is not enabled, click the radio button next to Enable.
  5. Click OK until all dialog boxes close.
  6. Refresh your browser.